1. 96won's Responsible Gaming Philosophy
96won believes online gaming can be a fun and enjoyable entertainment activity — as long as it is done responsibly and within healthy limits. We are more than just a gaming platform; we are a partner that genuinely cares about the well-being of every member in Malaysia.
From the very beginning of this platform, we have integrated responsible gaming principles into every aspect of our operations. From interface design that discourages addictive behaviour to easily accessible control tools — all of this is done because we genuinely care about you as a person, not just as a player.
Our primary goal is to ensure every member can enjoy a fun gaming experience without it negatively affecting their personal life, finances, or social relationships. The balance between enjoyment and responsibility is at the core of everything we do at 96won.
2. Warning Signs to Watch Out For
Gambling problems rarely appear out of nowhere — they typically develop gradually. Recognising the early warning signs is the most important first step to getting help at the right time. Here are some signals you should take seriously:
You feel the need to increase your wager amounts to get the same level of excitement as before.
You frequently think about gambling even while doing other activities such as working or spending time with family.
You try to recover money you have lost by continuing to bet more — this "chasing losses" behaviour is a red flag.
You lie to family members or friends about your gambling activity or the amount of money spent.
You use money that should be set aside for daily needs such as bills, food, or loan repayments for gambling.
You feel restless, irritable, or stressed when you are unable to play or when trying to stop.
Your personal relationships, work performance, or studies are starting to suffer due to the amount of time spent gambling.
3. Self-Control Tools We Provide
96won provides a range of control tools that you can activate directly through your account or by contacting our support team. All tools are free and designed to give you full control over your gaming experience.
Deposit Limit
Set daily, weekly, or monthly limits on the amount you deposit into your account. These limits take effect immediately once you activate them.
Playing Time Limit
Set a daily session time limit for your gaming. The platform will alert you when you are approaching the time limit you have set.
Loss Limit
Set the maximum loss amount you are willing to bear within a given period. Gaming will be stopped automatically once the limit is reached.
Gaming Break
Take a short break from the platform for 24 hours, a week, or a month without fully closing your account. The ideal option when you need to clear your head.
Self-Exclusion
Exclude yourself from the platform for a longer period — from six months to permanently. Your account will be fully restricted during this time.
Activity Review
Review your full history of bets, deposits, and withdrawals at any time to better understand your gaming patterns.
4. Self-Exclusion Process
Self-exclusion is a more serious step than a regular break. It is suited for members who feel they need a longer, more comprehensive pause from gambling activity. At 96won, the process is simple, quick, and fully respected by our system.
-
1
Contact Customer Support
Contact the 96won support team via live chat or email and state your intention to self-exclude. Our team will assist you without any judgmental questions.
-
2
Choose Your Exclusion Period
Choose a suitable duration — 6 months, 1 year, 3 years, or permanent exclusion. We recommend selecting a longer period for better long-term benefit.
-
3
Instant Verification & Blocking
Your account will be restricted within 24 hours of the request being received. All promotional emails and marketing communications will also be stopped immediately.
-
4
Remaining Balance Withdrawal
If there is a remaining balance in your account, we will process a full withdrawal to you before the account is fully blocked.
-
5
Review After Period Ends
Once the exclusion period ends, the account will not be reopened automatically. You will need to actively contact us and go through a review process before the account is reactivated.
5. Underage User Protection
96won has a zero-tolerance policy toward underage membership. Our platform is exclusively for users aged 18 and above, and we apply multiple layers of verification to ensure full compliance.
- All new members are required to complete a KYC verification process that thoroughly checks age and identity before any deposit or betting can take place.
- We use advanced age-verification technology during the registration process to detect access attempts by underage individuals.
- If there is any suspicion that a member is underage, the account will be suspended immediately until full verification is completed.
- We encourage parents and guardians to use parental control software on shared devices to prevent unintended access by minors.
6. Healthy Gaming Tips at 96won
Playing responsibly means enjoying your online casino experience in a way that does not negatively impact your life. Here are some practical guidelines we share with every member:
- Set a budget before playing — Decide on the amount you are willing to spend on entertainment before you log in. Think of it like a movie ticket or a dinner out — money set aside for fun that you are comfortable letting go.
- Do not chase losses — If you have reached your loss limit for the day, stop. Betting more to chase back lost money almost always results in even greater losses.
- Do not play when stressed or feeling low — Unstable emotions can lead to poor wagering decisions. Playing should always be done with a calm and clear state of mind.
- Take regular breaks — Avoid playing for hours on end without a break. Get up, stretch, drink some water, and spend time with family between gaming sessions.
- Balance it with other activities — Make sure gambling remains only a small part of your leisure and entertainment activities, not the main one.
- Make use of the available control tools — Make proactive use of the deposit limits and time limits provided by 96won, not just after problems arise.